Privacy Policy
Dr Karl Ruhl and his associates at Anaesthetic Services (“We”) are committed to the protection of your privacy. This Privacy Policy explains why we collect information about your health, how this information is collected and used, and to whom it might be disclosed. It also outlines how you can access and seek the correction of your information, and how you can make a complaint in relation to a breach of privacy legislation.
Collection and useWe collect information in a number of ways, such as over the phone, in writing, or over the internet. This is used for the purpose of providing treatment to you and is handled in accordance with the Australian Privacy Principles.
Personal information such as your name, contact and health insurance details will be used for the purpose of addressing accounts to you, processing payments and corresponding with you about our services and any matters relating to your treatment.
Clinical information relating to your health and medical treatment is stored in encrypted, secure cloud storage facilities specifically designed for the protection of private health information.
Appropriate technical and organisational security measures are in place to ensure that your personal information is securely held and protected against misuse, loss and unauthorised access, modification or disclosure. While we take all due care in protecting the security, confidentiality and privacy of the health information submitted by you, we cannot totally guarantee (a) that our systems will be completely free from third party interception (such as that information which is transmitted to us in unencrypted email form), or (b) that your information will not be read or damaged (eg in the event of a malicious cyber attack). We do take all reasonable steps to prevent such risks, including but not limited to the use of up to date anti-virus software, business associate agreements with our cloud storage providers undertaking to store data according to acceptable standards, data encryption, two factor authentication and limited staff access to clinical records.
DisclosureWe may pass on your information to other organisations if deemed necessary for your medical treatment, for the administration of Anaesthetic Services, unpaid debt recovery or where required by law. We impose security and confidentiality requirements on how outside contractors handle your personal information.
AccessYou have a right to request access to your medical records. We request that you put your request in writing and we will respond to it within a reasonable timeframe. There may be a fee for the administrative costs involved. We may deny access to your medical records in certain circumstances permitted by law. We will always explain why access is denied and your options to respond.
CorrectionWe will take reasonable steps to ensure that all personal information we collect or use is accurate, complete, up to date and stored in a secure environment. Please advise us of any inaccuracy in your health information in writing or by contacting (03) 9427 7899 and we will correct your records accordingly. ComplaintsShould you have any concerns about our management of your health information, please do not hesitate to raise these matters with us. Complaints can be made by sending a written complaint to the address below. We will respond as soon as reasonably practicable and attempt to resolve it in accordance with our complaints handling procedures. ContactPlease direct any queries, complaints, requests for access to medical records to:
Practice ManagerAnaesthetic ServicesSuite 8, Level 5 The Epworth Centre 32 Erin Street Richmond, VIC 3121
If you are dissatisfied with our handling of a complaint or the outcome you may make an application to the Australian Information Commissioner or the Privacy Commissioner in your State or Territory (www.oaic.gov.au).
Collection and useWe collect information in a number of ways, such as over the phone, in writing, or over the internet. This is used for the purpose of providing treatment to you and is handled in accordance with the Australian Privacy Principles.
Personal information such as your name, contact and health insurance details will be used for the purpose of addressing accounts to you, processing payments and corresponding with you about our services and any matters relating to your treatment.
Clinical information relating to your health and medical treatment is stored in encrypted, secure cloud storage facilities specifically designed for the protection of private health information.
Appropriate technical and organisational security measures are in place to ensure that your personal information is securely held and protected against misuse, loss and unauthorised access, modification or disclosure. While we take all due care in protecting the security, confidentiality and privacy of the health information submitted by you, we cannot totally guarantee (a) that our systems will be completely free from third party interception (such as that information which is transmitted to us in unencrypted email form), or (b) that your information will not be read or damaged (eg in the event of a malicious cyber attack). We do take all reasonable steps to prevent such risks, including but not limited to the use of up to date anti-virus software, business associate agreements with our cloud storage providers undertaking to store data according to acceptable standards, data encryption, two factor authentication and limited staff access to clinical records.
DisclosureWe may pass on your information to other organisations if deemed necessary for your medical treatment, for the administration of Anaesthetic Services, unpaid debt recovery or where required by law. We impose security and confidentiality requirements on how outside contractors handle your personal information.
AccessYou have a right to request access to your medical records. We request that you put your request in writing and we will respond to it within a reasonable timeframe. There may be a fee for the administrative costs involved. We may deny access to your medical records in certain circumstances permitted by law. We will always explain why access is denied and your options to respond.
CorrectionWe will take reasonable steps to ensure that all personal information we collect or use is accurate, complete, up to date and stored in a secure environment. Please advise us of any inaccuracy in your health information in writing or by contacting (03) 9427 7899 and we will correct your records accordingly. ComplaintsShould you have any concerns about our management of your health information, please do not hesitate to raise these matters with us. Complaints can be made by sending a written complaint to the address below. We will respond as soon as reasonably practicable and attempt to resolve it in accordance with our complaints handling procedures. ContactPlease direct any queries, complaints, requests for access to medical records to:
Practice ManagerAnaesthetic ServicesSuite 8, Level 5 The Epworth Centre 32 Erin Street Richmond, VIC 3121
If you are dissatisfied with our handling of a complaint or the outcome you may make an application to the Australian Information Commissioner or the Privacy Commissioner in your State or Territory (www.oaic.gov.au).